Shipping & Returns
All orders are processed and shipped Monday – Friday from 9 am – 5 pm. All orders are hand-knit in our studio in Long Island City. Please allow 2 weeks for your item to be handcrafted for you. When your item is ready to be shipped, you will receive an email. All domestic shipments are shipped via USPS. We are unable to ship your order to a P.O. Box or APO/FPO address.
All international shipments are shipped via DHL World Wide Express.
Duties and taxes are not included in the total at checkout. The customs agency within the destination country will determine duties and taxes to be collected. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
Returns & Exchange Policy
Your order from Kibbles ‘N Knits is hand-crafted and made to order. All sales are final. Exchanges will be offered for an item of equal or lesser value should your purchase not fit your pet. Exchanges will also be offered should your purchase arrive damaged. Please email firstname.lastname@example.org for any questions or concerns regarding your purchase. Kibbles ‘N Knits will not be held responsible for reimbursement of items lost packages without proof of delivery.